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Mac TroubleShooting

Here is a troubleshooting guide for the most common problems. Please if there are any inconsistencies or additions you would like to make feel free to email us at .

1. Open Button is Greyed Out? 2. Netscape or Eudora won't connect. 3. Invalid Login. 4. I cannot get my email. 5. PPP Wait Timeout 6. "Error Involving Domain Name System" 7. "Netscape is unable to create a network socket..." or "...server may not
have a DNS entry... "
8. Continuous Busies / No Dial Tone 9. "Pesky MacTCP..." or Connections Being Dropped 10. Problem with Apple Express Modem 11. System 7.5.3 and "Open Transport"

For those of you who have System 7.5.3, "Open Transport" is a must. First you need to go into the "Hard Drive" then the folder"Apple Extras." Here you will find the"Network SoftwareSelector." (Double click.) Please select "Use Open Transport Networking."
(Save if the option is available.),
Then restart the computer.Unless you have the option to Save the configuration.From there, go to the "Control Panels" and select "TCP/IP."And, put the following information in:

Connect via: MacPPP
Configure: Using PPP Server

Name Server Address:

Search Domains:

Click okay in the dialog box. After all the settings are placed, please restart your computer again.

12. Can't get into ConfigPPP / ConfigPPP freezes up everytime I enter it...

a) Go into the "Preferences" in the "System Folder" and remove the PPP Preferences. You will have to re-configure ConfigPPP with the settings given to you when you signed up.

*Note: If everything looks okay and steps have been taken to alleviate the problem and the problem still persist, usually tracing back to any new software or perpherals will reveal a potential cause of the trouble. Extensions are a real pain too. Most software conflicts are due to extension conflicts. Many companies make software, unfortunately some software may be incompatible with software from a different company. This is where the managing of extensions come into play. To better manage your extensions, you should have an extensions manager in the "Control Panels." If not, the software " ConflictCatcher" or any other file managment software should do.

This may also help:

"Rebuilding the desktop..."

This procedure takes all similiar files on your disk and puts them together. When you do anything, such as creating a new document or loading a new program, your computer will put these files and/or applications on your hard disk. When your computer puts things on, it will look for the nearest open location to put it. Sometimes a file/application will be in a hundred different locations on your hard disk. What "rebuilding the desktop" does is put all files/applications together. Thus, making it easier for your computer to find files. This is especially important if you start experiencing file system errors.
*To "rebuild the desktop" you go to the "Special" headingchose "restart" hold the "Option and Open Apple" keys downuntil a dialog box comes up asking "Are you sure you want to rebuild the desktop...".Hit Okay. Then it will procede itself. When you see the dialog box you can let go of the keys. This should be performed once every two to three weeks. Once a week if you work on the computer 8 hours a day every week. Further instruction is delineated in you computer's manual. Note: If the rebuild happens a second time after restarting again, don't be alarmed. You hard drive was just really scattered.

"Shooting the Parameter RAM (PRAM)..."
Sometimes your PRAM builds up extra static around the actual component. Thus, allowing the settings to become somewhat "buggy". This takes some skill to perform, settings will be re-adjusted to factory defaults so your mouse be slower when you come back to the screen. Also, your Map, and Color settings will change. You can change them back in the Control Panels.

This job should be performed once a month.

12. Version Conflicts

Nowadays, your new Mac may come with a barrage of Internet connection software of one type or another. This can cause complications, especially when you start using two or more internet service providers. Among the most troublesome are "version conflicts." You can check if your software is of one version by simply getting information from each piece of any software.

I will use FreePPP for an example:

Finding the version of the software is easy. Highlight the icon in question, go to the word "File" at the very uppermost left-hand corner of the screen. Scroll down to the words "Get Info" and you should see something the says "version." There will be a number like "v.1.0.5". This is the version number.
With all software, not only FreePPP, the version of each component need to be the same. If you don't have the same version across the board then you are most likely going to be having some problems.

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