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Maui Net Member Services - Tech Support: High Speed Internet for Windows XP
Settings for Windows XP

Before proceeding, you will need to have your Ethernet (Network)card properly installed, your High Speed Internet modem connected to your computer properly (refer to enclosed instructions), and your High Speed Internet service turned on. Please contact Maui Net's Technical Support to confirm your High Speed Internet service is active, and to receive your IP Number, etc. Print and save these instructions for future reference.

Section 1: set your TCP/IP settings

  • Click on the start menu. Move your mouse to Control Panel,

    xpdsl1.gif - 36kb

  • There are two different control panels. The classic and category view. To make things easier, click on the Switch to Classic View link to the left. if you are already in the classic view, proceed to the next step.

  • xpdsl2.gif - 59kb

  • Double click on Network Connections and you will now see your Local Area Connection icon. Right click on that icon then left click Properties

  • xpdsl3.gif - 26kb

  • You will now see the Local Area Connection Properties. Highlight Internet Protocol (TCP/IP) and click on the Properties button.

  • xpdsl4.gif - 58kb

  • Select and input the IP address, subnet mask, default gateway and the two dns servers provided for you by Maui Net.

  • xpdsl5.gif - 66kb

  • Press ok and again on the window behind it. You are done

  • Section 2: Configure your browser

  • Click on your Start button. Click on Settings, click on Control Panel.
  • Double click the Internet Options icon (in classic view).
  • This will open a window entitled Internet Properties. Click on the Connections tab at the top. Your window will look similar to the window below.
  • xpdsl6.gif - 64kb

  • Choose Never dial a connection or Connect to the internet using my Local Area Network (LAN), whichever is appropriate for your version.
  • Click the Apply button at the bottom of the window, then click the OK button at the bottom of the window.
  • Your are finished! Your High Speed Internet connection should now be working. To begin, open your browser or your email program. You should be connected to the internet via High Speed Internet.
  • Section 3: Troubleshooting Your High Speed Internet. If your High Speed Internet connection is not working, please check the following.

    1. Contact Maui Net to confirm your High Speed Internet has been turned on.
    2. Ensure that your High Speed Internet modem is connected to your computer properly by referring to the instructions enclosed with your modem.
    3. Ensure that all three lights on the High Speed Internet modem are lit.
    4. Ensure that your Ethernet card is installed properly, and is operating on 10 base-T speed. If you Ethernet card is a 10/100 auto-sensing card, manually configure it for 10 base-T speed (if you are unsure of how to do this, you will need to contact the manufacturer of the Ethernet card).
    5. Ensure that the lights on your Ethernet (Network) card are lit or flashing.
    6. Ensure that all the cables are connected firmly. Reset each connection by unplugging the cables and re-inserting them. You should hear a "click" as it plugs in.
    7. Restart the computer. While the computer is restarting, unplug the power to the High Speed Internet modem, wait 5 seconds, and replug the power to the High Speed Internet modem. Ensure that all three lights turn back on.
    8. Re-check your TCP/IP settings to ensure they are correct.
    9. If your High Speed Internet connection is still not working, contact Maui Net's Technical Support at 875-2535, option 5.

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