How long will it take to get High Seed Internet to the customer?
Approximately 5 working days (timeline set by Hawaiian Telcom).
top
How far from the central office does a person need to be in order to get High Speed Internet service?
This is not an easy question to answer. Here are some general rules:
- Loop limits:
As a general rule, if your customers loop length is within 15k feet (cable length) of the serving central office, they would generally qualify for the Silver High Speed Internet packages. Within 11k feet, they would generally qualify for Gold and Platinum. *There is no absolute guarantee*
- Pair-Gain & Digital Loop CXR:
A number of condo and apartment buildings are served by these concentrator systems which multiplex hundreds of POTS subscribers onto a single T-1 line subtended from the central office to the pair-gain device or use a similar DLC unit in order to conserve plant facilities. Because High Speed Internet uses it's own form of line coding (DMT), a dry copper line is required. This means that all subscribers served from pair-gains or DLS's are automatically disqualified from receiving High Speed Internet. In some cases, the condo or apartment building is exclusively served by such devices and in other cases they may be served by dry copper as well.
- Misc. Disqualifies/Interferes:
Other disqualifies and interferes are bridge taps, load coils and repeater T-1 lines within the same cable binder as the subscribers POTS line that is requesting High Speed Internet service. Bridge taps and load coils affect the high- frequency components of the High Speed Internet signal while repeater T-1 lines contribute to excessive signal interference with the High Speed Internet line. There is no hard and fast rule and so the loop qualification test it the only sure way to determine whether or not a subscriber qualifies for High Speed Internet service. If a higher level service is requested (e.g. Gold, Platinum) but does not qualify, the loop qualification test will advise as to whether a lower-level service (e.g. Silver) can be provided.
top
How fast is High Speed Internet?
High Speed Internet speeds run up to 7.1 Mbps at this time. The maximum speed will depend on such factors as the distance between your High Speed Internet modem and the Hawaiian Telecom serving office and the condition of your line.
top
Can I use my telephone and be on the Internet at the same time if I have High Speed Internet?
Yes, you can use your telephone and be on the Internet at the same time when you have High Speed Internet. By using the same telephone line, there's no need to get a new telephone number to use your High Speed Internet service. Moreover, High Speed Internet modems are designed so that your normal telephone service will operate even if the High Speed Internet modem is unplugged or otherwise disabled.
top
What will happen to the voice features on an existing phone line?
Once High Speed Internet is determined to be available on your existing phone line, all features currently offered on the line will remain available to you.
top
Does it matter what Internet Service Provider I use?
Yes, your Internet Service Provider (ISP) must be connected to the Hawaiian Telecom-owned, High Speed Internet-equipped serving office that serves you.
top
Are there applications that do not work well over High Speed Internet?
Yes. Some types of two-way video conferencing and other sustainable high-bandwidth transfers do not work well on High Speed Internet because the flow of data from these applications is packet-based. For those who need the ability to access multiple Internet Service Providers (ISPs) in a "dial-up" scenario, High Speed Internet may not be the best fit as it is a dedicated connection.
top
Will High Speed Internet work with other services such as ISDN?
High Speed Internet services will not work with ISDN. High Speed Internet is designed to work with voice grade circuits over copper cable facilities. Services that are compatible with High Speed Internet operation include: Direct Data Services (56/64 Kbps) and standard analog telephone services.
top
What equipment do I need for High Speed Internet access?
You will need a NIC (Network Interface Card) for your computer. Also, you will need a High Speed Internet modem that you can purchase from Maui Net ($59.95), Hawaiian Telecom ($99) or from a local computer store.
top
What limitations or restrictions are there for High Speed Internet?
The High Speed Internet end-user must be located within three cable miles of a High Speed Internet-equipped serving office in order for High Speed Internet to operate effectively. This distance will vary depending on the specific type and condition of the telephone line.
top
Which Central offices in Hawaii will be able to support High Speed Internet?
In order to determine if High Speed Internet is supported in your area, Hawaiian Telecom has to do a line test. This is part of the sign up process.
top
Who will setup the service at the customers location?
During the sign-up process, you can choose if you would like a Hawaiian Telecom technician to come out, connect the High Speed Internet modem, and test the line or if you will be doing a self-installation. At that time Maui Net will also do a test to ensure that you have Internet connectivity.
top
How much will High Speed Internet cost?
To obtain more information and pricing on the High Speed Internet solution best suited for your needs, give us a call, email us at info@maui.net or simply click here.
top
|
